Computer says, No!As you know, I prefer not to court controversy, but there is no getting away from it, women are shite at low-level customer service. This only applies to those at the lowest positions - the receptionists, call-centre workers and clerks. The higher you get, the more likely you are to get a woman who is clever enough and confident enough to do a better job than a man.
This is based entirely on anecdotal. Women at the coalface have a default position of "computer says no". Any questioning, any argument, and the defensive shutters come up and you may as well hang up. Ask a man in the same, shitty job, and to make his day a better one he will rise to the challenge and take ownership, indeed he will see it as a challenge.
This morning, we were trying to change GPs as a result of a move (last year). Two female receptionists and two practices said "No, not in our catchment area", and of course, had no interest in helping us find the right one. You do not get male GP receptionists, but if you did, they would be the Carlsberg.
Recently, I had to put young Weasel through the NHS, right up to an overnight stay and an operation. The weak link was the hospital receptionist, who did not read, or disregarded the doctor's instruction that Weasel was to be admitted and seen instantly (a nurse later told me that he should not have been put in the queue and that it was the receptionist's fault)
Please don't waste your time arguing me out of this one. It is a fact. Most not very bright women lack confidence, regard any kind of mild challenge as a threat and have no concept of why they are in the job.
I nearly caused an oestrogen explosion in one social services department (entirely populated by women) when I sought to help a female who I was doing advocacy work for. They put me in a windowless room for 20 minutes and then called in a bumptious hag, hyped up like an SAS soldier about to storm the embassy. She could not believe I meant well.
It makes me want to puke. Women should all be forced to learn why they are in the job in the first place. Men don't need that lesson, for they are happy to do their best. If not, please get back to bringing up weans and cooking the dinner.
Call centre conditions have been characterised as low-wage, predominantly female workplaces.. some call centres require only limited educational qualifications (Source: http://www.itfglobal.org/transport-international/ti10women.cfm)